FAQ

Are there professional standards for the coaching industry?

Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org/ICF/

How will I know you are the right coach for me?

During our initial conversations and/or Restoring Clarity Consultation, together we will identify if this is an appropriate fit. So, before you say "yes", you will have a sample of what the coaching experience will be like. Until then, click on the MEET SVEA  page to learn more about me and my approach to  partnering people in their learning journeys.

How do I get started in the coaching process?

If you are interested in beginning the coaching process, please go to my online calendar via the home page. There you can schedule an initial Restoring Clarity Consultation to further explore the details of the coaching relationship.

What can I expect from you as my coach?

1. Be a partner in bringing out the best, the deepest, and the truest in you
2. Provide safety, encouragement, support and stretch; an environment in which you can relax, explore and flourish
   
3. Respect the confidentiality of the agreements we make
4. Invite you to expand your view of what is possible, and promote discovery of signs pf progress and success
   
5. Give you responsive, straight-forward feedback, and act as a sounding board
6. Listen carefully to what you say and ask questions that increase awareness and optimise your resourcefulness
   
7. Be an on-going resource for you in accomplishing your desires
   

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?

Yes, I call it my "participate and get your money back" guarantee. If within the first month of our working together, you show up to the appointments and participate fully in the process, you can simply let me know this is not working for you. I will refund your money. To honor the coaching agreement and the coaching process, if you sign up and do not show up for your appointments, do not do the follow up work, etc, then I may decide not to refund your money. I will let you know what I decide after hearing from you.

SECURITY & CONFIDENTIALITY

Is this client center and my data secured and safe?

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:  

1. Username and password protected;
2. Verisign Security Certificate protects your data on this site; 
3. Secured pages (https://)

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Website.

ACCESSING THE PRIVATE CLIENT AREA

What is the "Register Now" link and when would I use it?

If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area.  When you "register" I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet?  Contact me so we can get an account created for you.

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me. I will forward you your information. This may take 24 hours.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

What makes up a "Welcome Packet" and what do I do with this?

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing me with some helpful information, so that I know best how to support you, guide you and work together with you. It includes a "Client Profile" form, a Best Hopes Form and may inclue soe extra forms.  You will also receive online access to our coaching agreement. It is customary for you to complete these items prior to our initial coaching session together.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

1. Log into your Private Client Website Area.
2. Click on the Calendar Menu.
3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
5. The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change. 

PAYING FOR THE COACHING SERVICES

How do I easily make my payments for my coaching services?

Payment arrangements vary according to the package you enrol for.Some you pay for upfront, some you pay for at regular intervals, and some I may gift you.

When you sign-up, you'll be asked to let me know a few things

• the currency in which you wish to pay
• the preferred payment method eg by credit card, bank transfer etc

You'll receive an invoice from me letting you know the amount you owe. The invoice will include details of my bank account so that you can make payment. If you've elected to pay by credit card, these details will apear of the invoice you receive and/or I will send you a Credit Card Authorisation form.